1. About The Blue Aliments

The Blue Aliments is a food and wellness-focused brand offering food products including cookies, chikki, papad, namkeen, khakhra, and other related products.

Business Address:
44, Mahatma Gandhi Shopping Center, Opp. Town Hall, Bardoli, Surat, Gujarat – 394601, India

Email: TheBlueAliments@gmail.com
Phone: +91 737 737 5757

For the purposes of these Terms, “The Blue Aliments”, “we”, “us”, or “our” refers to the business operating the Website.

2. Eligibility

By using this Website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide to us is accurate and complete.
• You will use the Website only for lawful purposes.
• You will not use the Website in a way that violates applicable laws or regulations.

If you are accessing the Website on behalf of another person or organization, you confirm that you have the authority to bind that person or organization to these Terms.

3. Website Use

You may use the Website for lawful purposes, including browsing our products, obtaining information about our brand, contacting us, subscribing to communications, and purchasing products where purchasing facilities are made available.

You agree not to:

• Use the Website for any unlawful, fraudulent, or unauthorized purpose.
• Attempt to gain unauthorized access to the Website, its servers, databases, or systems.
• Interfere with or disrupt the operation or security of the Website.
• Copy, reproduce, modify, distribute, or commercially exploit Website content without our prior written permission.
• Use automated systems, bots, scraping tools, or similar methods to access or collect Website information without our permission.
• Upload or transmit malicious software, viruses, or other harmful material.
• Misrepresent your identity or provide false information.

We reserve the right to restrict or terminate access to the Website if we reasonably believe that these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, nutritional information, availability, and other information displayed on the Website are accurate and current.

However:

• Product images are provided for illustrative purposes and actual products may vary slightly in appearance, packaging, color, size, or presentation.
• Product availability may change without notice.
• Product descriptions and specifications may be updated from time to time.
• We do not guarantee that every product description or other Website content is completely error-free.
• Minor variations may occur between batches of food products due to ingredients, preparation methods, seasonality, or other factors.

If an obvious error appears on the Website, including an incorrect price or product description, we reserve the right to correct the error and, where appropriate, cancel or modify an affected order.

5. Food, Ingredients and Allergen Information

Our products are food products and should be consumed responsibly and in accordance with the information provided on the product packaging.

• Customers should carefully review the ingredient list and allergen information before purchasing or consuming any product.
• If you have a food allergy, intolerance, dietary restriction, medical condition, or other health concern, please consult an appropriately qualified healthcare professional before consuming a product.
• Although we take reasonable care in preparing and handling our products, we cannot guarantee that products are suitable for every individual.

Important: Statements on the Website relating to nutritional, wellness, traditional, or other benefits are provided for general informational purposes and should not be interpreted as medical advice, diagnosis, treatment, or a guarantee of a particular health outcome.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly permitted and stated in accordance with applicable law.

6. Orders and Purchases

Where the Website or an external platform enables you to purchase products, submitting an order constitutes a request to purchase the selected products.

An order is not necessarily accepted merely because you have submitted it or received an automated acknowledgment.

We reserve the right to:

• Accept or reject an order.
• Limit quantities of products purchased.
• Cancel an order where products are unavailable.
• Cancel an order where there is a pricing, product, payment, or technical error.
• Refuse an order where we reasonably suspect fraudulent or unauthorized activity.

Where an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our refund/cancellation policy and applicable law.

7. Pricing and Taxes

• Product prices displayed on the Website are stated in Indian Rupees (INR), unless otherwise specified.
• Prices may change from time to time without prior notice.
• Applicable taxes, delivery charges, platform charges, or other charges may apply depending on the order and purchasing channel. Any applicable charges will be communicated at the time of purchase where reasonably possible.

We are not responsible for pricing, delivery, payment processing, or other errors caused by third-party platforms.

8. Payment and Third-Party Platforms

Some purchases or orders may be processed through third-party platforms, including Amazon or other payment/order-processing services.

The Website currently indicates that certain orders are fulfilled through Amazon and that certain products may also be ordered through WhatsApp.

When you purchase through a third-party platform:

• The third party's terms and conditions may also apply.
• Payment processing may be governed by the third party's policies.
• Delivery may be governed by the third party's delivery policies.
• Returns, refunds, cancellations, and customer support may be subject to the applicable platform's policies.

We are not responsible for the independent acts, omissions, policies, systems, or services of third-party platforms.

9. Delivery

Delivery timelines may vary depending on the product, destination, availability, order method, courier, and third-party fulfillment provider.

Any delivery estimate provided by us or a third-party platform is an estimate and not a guaranteed delivery date unless expressly stated otherwise.

Delays may occur because of:

• Weather or natural events.
• Transportation or logistics disruptions.
• Public holidays.
• Address or contact-information issues.
• High order volumes.
• Events outside our reasonable control.
• Delays caused by third-party logistics providers.

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order where required.

10. Cancellation, Returns and Refunds

Cancellation, return, replacement, and refund requests will be handled in accordance with the applicable order channel's policies and applicable Indian law.

Because our products are food items, certain products may not be eligible for return or exchange for hygiene, safety, freshness, or regulatory reasons.

If you receive a product that is damaged, defective, incorrect, tampered with, or otherwise materially different from what you ordered, please contact us as soon as reasonably possible after delivery and provide relevant details and supporting photographs where applicable.

Where an order was placed through Amazon or another third-party marketplace, customers may also be required to follow that platform's applicable return, replacement, refund, or complaint procedure.

Nothing in these Terms is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.

11. Customer Responsibilities

You are responsible for:

• Providing accurate name, contact, billing, and delivery information.
• Reviewing product descriptions and ingredient/allergen information before purchasing.
• Following storage, handling, and consumption instructions provided on the product packaging.
• Ensuring that products are stored appropriately after delivery.
• Checking packaging and product condition upon receipt.
• Using products only for their intended purpose.

We are not responsible for damage, deterioration, or loss resulting from improper storage, handling, misuse, or consumption after the recommended period.

12. Intellectual Property

Unless otherwise stated, all content on the Website, including:

• Logos and trademarks;
• Brand names;
• Product names;
• Text and written content;
• Product descriptions;
• Photographs and graphics;
• Website design and layout;
• Videos;
• Illustrations;
• Other original materials;

is owned by or licensed to The Blue Aliments and is protected by applicable intellectual-property laws.

You may view and use Website content for personal, non-commercial purposes only.

You may not reproduce, copy, modify, publish, distribute, sell, license, or commercially exploit our content without prior written permission.

13. User-Submitted Content

If you submit reviews, feedback, photographs, testimonials, comments, suggestions, or other material to us through the Website, email, social media, WhatsApp, or other communication channels (“User Content”), you represent that:

• You have the right to submit the User Content.
• The User Content does not violate the rights of another person.
• The User Content is not unlawful, defamatory, misleading, obscene, fraudulent, or harmful.
• The User Content does not contain malicious software or other harmful material.

By submitting User Content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, adapt, and distribute that User Content for legitimate business, marketing, promotional, or operational purposes, subject to applicable law.

We reserve the right to remove or refuse User Content at our discretion.

14. Third-Party Websites and Services

The Website may contain links to or integrations with third-party websites, marketplaces, payment providers, social media platforms, delivery services, or other services.

These third-party services are independent of The Blue Aliments.

We do not control and are not responsible for:

• Their content;
• Availability;
• Security;
• Privacy practices;
• Terms and conditions;
• Transactions;
• Products or services;
• Accuracy of information.

You should review the terms and privacy policies of third-party websites before using them.

15. Website Availability

We aim to keep the Website available and functioning properly, but we do not guarantee that:

• The Website will always be available;
• The Website will be uninterrupted or error-free;
• All features will always function;
• The Website will be free from viruses or other harmful components;
• Information displayed on the Website will always be complete or current.

We may suspend, modify, discontinue, or restrict any portion of the Website without prior notice where reasonably necessary.

16. Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that use of the Website or consumption of any product will produce a particular result or health benefit.

Product information is intended to provide general information and does not constitute professional medical, nutritional, dietary, or healthcare advice.

Customers should rely on the product packaging and applicable regulatory information for the most current product-specific information.

17. Limitation of Liability

To the maximum extent permitted by applicable law, The Blue Aliments shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from or related to:

• Your use of or inability to use the Website;
• Reliance on Website information;
• Delays or interruptions;
• Third-party websites or services;
• Improper use or storage of products;
• Events outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to deprive a consumer of any mandatory rights or remedies available under applicable law.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless The Blue Aliments, its owners, employees, representatives, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms;
• Your unlawful use of the Website;
• Your misuse of products;
• Your violation of another person's rights;
• Information or User Content submitted by you.

This provision will apply only to the extent permitted by applicable law.

19. Privacy

Your use of the Website may involve the collection and processing of personal information.

Our handling of personal information should be read together with our Privacy Policy, which explains what information we collect, how we use it, how it may be shared, and the choices available to you.

By using the Website, you acknowledge that you have had an opportunity to review our Privacy Policy.

20. Marketing Communications

If you voluntarily subscribe to our email/newsletter or otherwise provide consent to receive promotional communications, you may receive information about new products, offers, wellness-related content, and other updates.

You may unsubscribe from promotional communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

We may continue to send transactional or service-related communications where necessary.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Website, products, services, legal requirements, or operational practices.

The updated version will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

22. Force Majeure

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic or pandemic, war, government action, strikes, transportation disruptions, internet or telecommunications failures, power outages, supply shortages, or other unforeseeable events.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and applicable law, disputes arising from or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the business location of The Blue Aliments in Gujarat, India.

Nothing in this clause prevents a consumer from exercising any mandatory statutory right to approach a competent authority, consumer commission, or court available under applicable law.

24. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be modified or removed only to the extent necessary, and the remaining provisions shall continue in full force and effect.

25. Waiver

A failure or delay by us in exercising any right or remedy under these Terms does not constitute a waiver of that right or remedy.

26. Entire Agreement

These Terms, together with any applicable policies referenced on the Website, constitute the agreement between you and The Blue Aliments concerning your use of the Website, except where additional terms expressly apply to a particular product, service, order, or third-party platform.

27. Contact Us

If you have questions, concerns, complaints, or requests relating to these Terms or the Website, please contact us:

The Blue Aliments
44, Mahatma Gandhi Shopping Center,
Opp. Town Hall, Bardoli, Surat, Gujarat – 394601, India

Email: TheBlueAliments@gmail.com
Phone: +91 737 737 5757

We will make reasonable efforts to respond to customer queries and complaints within a reasonable period.